If you have any inquiries concerning privacy matters, practices or content of our website, please contact us.
Obtaining & use of personal information
Because of the nature of our business it is necessary to obtain personal information from time to time. Heritage Roses in Australia will however not be unduly intrusive nor obtain or use this information in an inappropriate manner. Heritage Roses in Australia will only ask for and use personal information we reasonably require to conduct our business to enable us to:
- Process your orders and/or
- Inform you of special promotions, new catalogues and important changes to the Heritage Roses in Australia business that may be of interest to you. (Note: you may choose not to receive these types of notifications – Please see “Opt-out” below) and;
- Improve our services.
Only on a need to know basis will some of your information be passed on to our delivery couriers and catalogue mailing houses to enable accurate and timely delivery of your orders and/or promotional materials and catalogues. Where appropriate and allowed by law we may also provide information to our collection agency.
We may disclose your personal information
Heritage Roses in Australia may disclose personal information in situations where we reasonably believe it is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering with our rights, either intentionally or unintentionally. Of course, if the law requires we disclose personal information, we will.
Use of information as aggregate data
Heritage Roses in Australia may use personal information in aggregate form to improve our site. We may compile statistics and analyse information. Heritage Roses in Australia also may provide such information to others, in the form of a summary, for purposes such as marketing, advertising or research. For example, we may wish to state in our summary that ‘x’ number of people visited our site on a particular day.
Access and control
You may access and update your personal information that is held by Heritage Roses in Australia at any time. However, we may at times, need to deny access to information in accordance with the exemptions contained in the Act.
To gain access to your personal information, please contact us and we will promptly provide you with the information.
If you have an online account with us, simply log-in to the Heritage Roses in Australia website with your e-mail address and password and use the menu items on the ‘My Account’ user console page. Please keep your details as current as possible. This will allow us to ensure a higher quality of service to you.
If you wish to remove your online account and personal details from the Heritage Roses in Australia website, please contact us and we shall promptly do so.
Heritage Roses in Australia provides the individual the choice to opt-out from receiving promotional and marketing information we send. To unsubscribe to any of the promotional materials we send, please click the unsubscribe link at the bottom of the promotional e-mail, and your details will be removed from our promotional database. Your e-mail address will not be passed on to any other party.
Our goal is to protect and ensure the integrity of the personal information we collect.
All personal information will be managed confidentially, securely and destroyed appropriately when no longer required.
We also monitor and implement appropriate technical management processes to safeguard your personal information and strengthen the integrity of the Heritage Roses in Australia website.
It is important for us that persons with whom we do business have confidence that we handle information responsibly, and it is our policy to do this.
Heritage Roses in Australia Incorporated
Incorporated in South Australia
ABN 25 596 618 306
ARBN 628 255 587